The More You Know, the Better it Goes

We keep you well-informed so you’ll always have positive experiences with JHC. Here are some important things you may want to know to help you get the most out of our services.


What exactly does a freight forwarder do?

Think about freight forwarders as travel agents. Except instead of arranging travel for people, a freight forwarder or forwarding agent arranges transport for your goods. Importers and exporters rely on freight forwarders to book cargo space, provide packing services and prepare the necessary documentation to move goods around the world.

What other services do freight forwarders provide?

Many but not all freight forwarders can coordinate Customs clearance. JHC has experienced customs brokers who can arrange Customs clearance of your goods and packing facilities to secure them for shipping. We are also happy to help you get your shipments insured.

Does JHC have a warehouse where I can deposit goods for shipment?

Yes, our receiving warehouse is in Port Klang close to Klang North Port (Kuala Pelabuhan Utara).

I’m expecting a shipment. How do I go about collecting it?

JHC will prepare the documents needed for Customs clearance. Cleared shipments can be collected at our warehouse in Port Klang or we can help arrange delivery of your shipment to your door. Before your shipment departs from its port of origin, do check with Customs on rules, regulations and prohibitions to avoid delays or penalties. If you’re exporting goods, it’s always a good idea to do the same for destination Customs prior to shipping. You may also consult our experienced customs brokers on Customs compliance.

I want to send a shipment. Can JHC provide destination support?

We have representatives and agents in major cities and ports around the world who are ready to assist you in getting your shipments cleared and delivered upon arrival.

Are there any extra charges or fees I should be aware of?

Some of the more common fees levied on shipments are Customs clearance and handling fees, duties and taxes, port or airport handling fees, warehousing fees, and transportation fees. All fees are quoted upfront and clearly detailed so you can price your goods accordingly.

What are the typical transit times for shipments by air?

Whether you’re working on tight margins or tight delivery windows, we do our best to arrange a route and flight schedule that fits your shipping requirements. The key is to get all your documents in order for smooth clearance and to make allowances for delays or disruptions like bad weather. If you plan well and plan early with JHC, transit times should take between 6 to 7 days for less urgent deliveries or the next business day if your shipment really can’t wait.

What kinds of cargo cannot be shipped by air?

Due to space limitations and safety issues there are strict don’ts all carriers observe. Large volume shipments, hazardous materials and chemicals, flammables, computer batteries, live animals, biological materials, powders, and perishables are not allowed.

Why are shipments sometimes rated on volume, other times on weight?

For Less Than Container Load (LCL) and air freight shipments, space is a major consideration. Think about how much space 1 kilo of golf balls would occupy compared to 1 kilo of ping-pong balls. Your cargo dimensions and weight are calculated to determine how much volume (space) versus weight (load) it will take up. Rates will be based on whichever is greater.

I’d like JHC to be my forwarding agent. Where do I start?

Thank you for considering us! You can start right after signing an appointment letter naming us as your forwarding agent and customs broker. Once we’ve received your shipping requirements we’ll get back to you with a quote detailing all costs and processes within 24 hours.


What is a Milk Run?

A milk run is a cost-saving logistics system where loads from different suppliers are collected and delivered to you in a single round trip. The method is modelled after dairy deliveries, hence the name.

What benefits can a Milk Run add to my supply chain?

If you have 6 suppliers and they send a truck every day to deliver your supplies, the cost of each trip will be passed on to you. A milk run consolidates these trips into a single round trip, meaning you just need to deal with one transportation provider to meet your daily needs. This results in truckload optimization, shorter routes and stock reduction, which typically translate into savings of at least 25%. This system is particularly beneficial for automotive manufacturers and vendors.

So when should I use your Direct Delivery services then?

Our Direct Delivery solutions are what you need for fast delivery and pickup of goods. Point-of-origin to point-of-destination deliveries offer faster transit times per trip. We work closely with our fulfilment partners to improve load efficiency and offer customized trucks of various sizes.

Can JHC’s Distribution solutions meet the logistics requirements of any industry?

Distribution covers the broad range of activities that facilitate delivery of end products to end consumers. At JHC, we employ a set of tools and methodologies to optimize the two main activities of your distribution channels: order fulfilment and warehouse management.

Does JHC offer packing solutions for goods requiring special handling?

Yes, we do. As a logistics partner for Malaysia’s national automotive manufacturers, our in-house Packing designers are experienced in engineering packing solutions for complex handling needs.

Besides custom packing, what other packing solutions can you provide?

Our total Packing solutions go beyond fabricating wooden packing or steel racks to protect your goods. Using our 3D load planning simulator, we are able to calculate optimal load efficiencies in every truckload or consignment.

Why should I engage your services to forward my shipments to East Malaysia?

Our forwarding agents have extensive knowledge of the domestic freight industry, for both Peninsula and East Malaysia. Combined with the talents of our experienced customs brokers, our agents are able to get your shipments to East Malaysia via sea or air hassle-free and in the shortest time possible.

How can your Consultation solutions improve operational bottom lines?

Recommendations by our Efficiency Experts focus on improving your logistics efficiencies through cost reduction, cost structure establishment, and plant and warehousing optimization. Our kaizen approach also enables you to continuously build upon these new efficiencies to raise your competitive edge and better sustain your operations.

Got a pressing logistics question not answered here? Feel free to give us a call. Alternatively, email your queries to (Malaysia) or (International) and we’ll get back to you within 24 hours.